"Dummy proof" knowledge base guides that make it easy for employees, users, and customers to find and follow the right process, at the right time, every time.
Say goodbye to tribal knowledge and messy documenation 👋
Modernize your workplace with a knowledge base software that gives you the tools to create, manage and access digital guides and training resources that drive real results.
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Create 4x the resources in 1/4 the time. Plus, a variety of formatting options to create digital guides users can follow with ease, even if it's their first time seeing it.
Employees can find and follow the exact digital guide they need in 3 seconds or less, regardless of what screen or channel they're using.
Analytics, feedback, and requests to understand how digital guides are being used and what your employees need for continuous optimizations.
Make and push out adjustments to your articles, guides, and training courses on the fly, without employees missing a beat.
Notify users of changes and updates, and have the peace of mind that they have seen and acknowledged the notifications.
Built in training courses, videos, and digital guides to train new-hires how to do actually do their job, in record time.
Give your employees the information they need in exactly the right format they need it in. When employees can find and follow digital guides without supervisor or assistance, they become independent, confident, and productive.
Help your call center agents know what to say, ask, and do without any memorization.
Provide a roadmap so your employees can follow simple and complex procedures.
Make everyone on your team an expert problem solver with step-by-step guides for complex issues.
Document your policies and procedures by creating simple how-to guides, FAQs, and policies.
Create checklists that adapt to the needs of both new and experienced employees.
Design interactive decision trees that ask users questions and guide them based on their answers.
Put your knowledge right at your employees fingertips with easy ways to find and follow your knowledge base resources.
Search and find all of your procedures and guides in seconds.
Let employees stay in one screen by putting your answers right where your employees have questions.
Learn more about single sign-on, APIs and other ways to connect ScreenSteps to your existing software and systems.
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Use courses and the Find & Follow Training Framework to train, re-train, and cross-train employees directly in your knowledge base. Whether you are onboarding new-hires, releasing software updates, or rolling out a new application, your custom courses prepare employees for a smooth transition.
Maintaining an accurate and trustworthy knowledge base is key to the success of your knowledge operations. These tools give you control you need to make sure your knowledge base stays accurate and useful.
Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Reduce stress and improve performance. Discover how ScreenSteps and a knowledge base software can make you and your employees’ jobs easier.
A framework for developing consistent and independent employees with your knowledge base.
One-on-one coaching and workshops to guarantee the success of your knowledge base.
A monthly newsletter by Greg DeVore, CEO & Founder of ScreenSteps.
