Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and coaching services.
When employees don't know how to perform tasks or solve problems, everyone get stressed out.
With the right software, frameworks, and habits you can empower employees to feel confident handling any task, no matter the complexity.
Create a single source of truth with an all-in-one knowledge hub for better employee onboarding & performance.
Transform the way your employees work & train with a framework built for the modern workplace.
Become a knowledge champion with one-on-one coaching, workshops, and bootcamps to guarantee success.
Are you bogged down with shoulder-taps, Slack messages, and employee mistakes? That's what happens when teams transfer knowledge through tribal knowledge & messy documentation.
There's a better way. And it starts with your knowledge transfer strategy.
When teams reframe the way they think about and transfer knowledge, everything in the organization changes ...
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Instead, create a centralized knowledge hub with digital guides & training courses that help you transfer knowledge faster and more effectively.
Rapid authoring & iteration tools allow you to design SOPs, decision trees, calls flows, and more that employees can use with confidence to handle any procedure, no matter the complexity.
Analytics, comments, article requests, content certifications, and notifications helps keep your knowledge (and employees) accurate and up-to-date.
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... but a knowledge base with the Find & Follow Framework will.
When operational procedures are complex and changing, work feels hard. But it doesn't have to.
The Find & Follow Framework is a knowledge transfer strategy that completely changes the way your team onboards & supports employees.
The results? Faster onboarding, fewer mistakes, fewer questions, and less stress (for everyone).
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In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting you and your team’s time relying on tribal knowledge – get a copy now!
Transforming the way your team works & trains can be daunting. But it doesn't have to be.
Work directly with a Knowledge Ops expert to guarantee the success of your new solution.
Our coaches are here to help with knowledge base creation, onboarding programs, Find & Follow implementation, and more.
Knowledge Ops Success Story
Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Explore recent posts from the ScreenSteps Learning Center for tips, tricks, best practices, and more.
What do Charles Dickens’ Ghosts of Christmas Past, Present, and Future have to do with knowledge...
Transferring knowledge is an essential part of your business strategy.
It typically takes 6–18 months for new hires to reach proficiency.
